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Page 18 — Property Management Quarterly — January 2018
Maintenance
Y ou probably have an agree-
ment with a service com-
pany to provide some
combination of scheduled
maintenance, staffing ser-
vices and emergency repairs for
your properties. But the emerging
trend in service providers is a move
toward offering facilities man-
agement partnerships – a more
comprehensive level of operations
management.
This type of partnership tran-
scends standard service agree-
ments because it enables property
managers to not only maintain
smooth building performance, but
also to accelerate the achievement
of long-term business objectives,
such as using technology to maxi-
mize facility uptime and efficiency
while lowering your total cost of
ownership.
If you can you relate to these
issues, you may want to consider
outsourcing to a facilities manage-
ment partner.
• You’d like to evolve from reac-
tive to predictive maintenance. As
maintenance evolves from reactive
to preventive, you can see the glow
of predictive maintenance on the
horizon – but you don’t know how
reach it. A facilities management
partner can recommend or imple-
ment the operations processes and
technologies to get there faster.
• Budget should be a four-letter
word. Who hates budget planning
more – you or the CFO? Many prop-
erty managers feel trapped by the
current budget due to equipment
life expectancy. A facilities man-
agement partner can help evolve
the budget process
and develop a
long-term budget
based on helpful
technologies and a
fresh perspective
on the asset life
expectancy and
the anticipated
costs for mainte-
nance as assets
age.
• You’re not sure
what your facili-
ties’ goals should
be. Not sure how to set meaningful
goals and measure them? A facili-
ties management partner has the
depth of experience to evaluate
the facilities and equipment and
help managers set achievable goals
for performance, energy efficiency
and uptime, as well as appropriate
reporting.
• You aren’t achieving management
goals. Your team is overworked and
are too busy handling day-to-day
duties, routine maintenance and
emergencies. As a result, your long-
term goals get set aside – yet again.
A facilities management partner
can take over some of the daily
operations so the team has more
time for bigger picture issues.
• You can’t find qualified work-
ers. Colorado’s low unemployment
and the high demand for skilled
trade workers has put many in a
bind. Property managers just can’t
find enough qualified people fast
enough. By outsourcing staffing to
a facilities management partner,
you can rely on having enough
staff and closing the skills gap.
• You don’t know enough about your
assets. Tracking every one of your
mechanical assets is a daunting and
difficult task. A facilities manage-
ment partner may offer asset man-
agement technology to accurately
inventory and monitor all mechani-
cal and electrical assets. Today’s
technologies can provide real-time
access to warranty status, mainte-
nance histories, upcoming sched-
uled events, end-of-life forecasts
and more.
• You need to reduce supply chain
costs. You believe you’re spending
too much on parts, equipment and
logistics, but vendors aren’t budg-
ing. A facilities management part-
ner should be large and capable
enough to match materials and
resources to any type of job, and
save managers money through
national bulk-purchasing agree-
ments with original equipment
manufacturers.
• It’s too hard to keep up with
technology. Equipment and tech-
nologies continually become more
complex and intertwined in the
Internet of Things. Ownership
wants technology solutions, but
you don’t know where to start.
A facilities management partner
can help navigate the options and
select technologies that are best for
the asset's needs.
• Your in-house team needs train-
ing. It’s not uncommon to realize
you need to upgrade your team’s
knowledge. A facilities manage-
ment partner often offers OEM and
service training for in-house facili-
ties staff. These partners would
have management's best interests
in mind and help ensure you to
have a stellar team for success.
In addition to the day-to-day
activities, a facilities management
partner can help property managers
achieve long-term business goals in
four ways.
First, facility management part-
ners can help reduced operational
expenses with a variable cost struc-
ture. By switching from a fixed facili-
ties cost structure to the variable
cost structure that an outsourced
partner provides, resource and cost
adjustments can be made as market
conditions change. This structure
also allows for scalable resources,
technologies and specific expertise
only when needed.
Second, these partnerships can
help create peace of mind by provid-
ing property managers with tech-
nical skills, broad knowledge and
experience from multiple industries
on all types of equipment. It also can
provide managers with access to the
top service best practices and tech-
nical capabilities available.
Third, the partnerships can
improve processes and boost pro-
ductivity by reviewing your opera-
tions – including current staffing,
information management costs
and back office functions – and
offer recommendations to help you
implement strategies to boost pro-
ductivity and reduce on-going over-
head costs.
And finally, these partnerships
offer reassurance that your facilities
services can expand as needed. A
good facilities management partner
Property Manag ement
Providing exceptional service to retail clients,
office and industrial markets of any size.
303.996.0960
Tailored commerical property management,
with a personal relationship approach.
How well do you know your property?
SBSA can evaluate your property and provide e ective solutions
to recurring facility maintenance, repair, and replacement
SBSA helps clients understand the physical and
financial needs by providing:
- Reserve Studies
- Capital Expenditure Plans
- Property Condition Assessments
- Feasibility Studies
- Risk Reserve Analyses
(877) 221-7272
- Home Assessments
Chris Westlake
Vice president and
general manager,
RK Service, Denver