Windsor Gardens Life

May 2021 Page 5 IN REMEMBRANCE continued from page 3 that cannot handle the laundry one might have. We have a two-hour timeslot once a week that might not be enough for an older population. Asking the community for suggestions that might result in a less stressful experience, what would it hurt? Barbara Snyder Response to “Laundry Machines” From Michael Kruse, Operations Manager, CSC Service Works, Windsor Gardens laundry machine service Age of laundry machines: New machines were installed at Windsor Gardens in 2015. Laundry machine vendor: When Windsor Gardens was first built, Automatic Laundry Company was there servicing the community. Automatic Laundry was sold in 2008 to Mac-Gray and then Mac- Gray sold to CSC Service Works in 2013. While the company name has changed, the hard work and dedication to our Windsor Gardens customers has not. Some of our staff who were Automatic Laundry employees still service Windsor Gardens, myself included. I’ve been involved with Windsor Gardens one way or another for over 26 years. We have had to earn your business all this time and the reason why we are still together is because we have never taken your business for granted. Our mindset has always been “If we do not take care of our customers, someone else will.” Service call response time: Because of our long relationship with WG, we understand the importance of the laundry schedule that all of the residents are on and the need of servicing all of our 249 machines at Windsor Gardens in a very timely manner. That is why we respond, on average, to all service calls within 17 hours. Senior-friendly machines: The machines that were installed at Windsor Gardens are what’s called “front load, front control” machines, meaning that all of the controls are at the front of the machine as opposed to the controls being located towards the top and the back. These machines are what are recommended for communities such as yours. It is even required by law to have at least one set such as these so residents in wheelchairs are able to do laundry. Residents’ Behavior We feel compelled to reply to Michele’s column [President’s Pen, April Windsor Life] and others previously addressing residents’ behaviors here atWindsor. First, toMichele and otherswho have addressed these situations previously, we are upset, concerned and unhappy about residents’ behaviors/actions directed at any of the staff. What has LETTERS continued from page 3 happened to civility and the avenues to address concerns, specifically in our age groups? Learn to handle things appropriately, or, perhaps, residents behaving in this manner need an anger management class! This may also be applied to buildings. Defacing posters, tearing them down, etc., is stressful for all. “Man up” and address them properly and stop stressing out your neighbors. The pandemic has made it even worse; however, it should not be an excuse. Windsor Gardens’ staff DO NOT WORK FOR US! There are processes/procedures to handle concerns. Educate yourself and then utilize them. Please do not make those of us who enjoy living at Windsor have our living experience dampened by yours. Being kind is so much easier and rewarding! John and Kitty Hasche Bad Behavior by Residents The fact that the HOA fees we all pay [go in part towards employee] wages, does not give any of us the right to shout obscenities at the workers, chase them with a broom or put snow down their backs. This kind of behavior is totally unacceptable and reprehensible. It seems they have forgotten the last snowstorm was record setting, the second most precipitation in a month’s time since the state of Colorado has kept records. In spite of this, the workers cleared the street and sidewalks as soon as it was possible. These residents must have forgotten when they were responsible for what these workers do. Did you have this good of a service when you owned your home and were responsible for everything? Please, take a step back, a deep breath, and try to remember that [WG employees] are doing their job to the best of their ability, and they have a boss they report to. None of our employees deserve to be treated in this manner. Debra Adams, Phyllis Davis and Carmen Gorgas Dana and Crew to the Rescue The March snowstorm bent the branches of the trees facing South Dayton Street. After the storm, I noticed that one of the branches was rubbing against the screen of my bedroom window. Before I could place a work order, Dana's crew was onsite trimming the branches and rescuing my screen. Thank you, Dana and crew. Richard Mestetsky Joseph Wagner Joseph Wagner, an 18-year resident of Windsor Gardens, passed away peacefully on March 14, 2021, just a few days after his 88th birthday. He was born on 3/3/33 in Budapest, Hungary. As a teenager, he escaped communist Hungary into Poland, where he was accepted as a hero. He was passed through several countries to France where he and other hero-refugee youths were shipped to Nova Scotia, Canada. In the 1950s, he settled in Montreal in a Hungarian community with a particular family assigned to help him. He immediately began trying to speak only in English; he spoke Hungarian to his family, but only to clear up a point about culture or the English language, both new to him. In English, he conversed with fellow Canadians, watched TV, attended Saturday movie matinees, and read books and newspapers. And he married a daughter of his adopted family. Because of his skills and aptitude, he was admitted to college and earned a degree in electrical engineering with a specialty in luminescence. He pursued a career designing specialized lighting systems for hospital operating rooms, drafting and art studios, and eventually nuclear power plants throughout Canada and the United States. He and his wife retired to California where he set up a consulting company to work his profession across the United States for several years. His wife passed away in 2002. Joe then moved to Denver and to Windsor Gardens in 2003, finally actually retiring. All along, he continued to support his mother in Budapest. He was passionate about bridge and enjoyed the company of fellow Hungarian expatriates in Denver. Joe survived the passing of his daughter, later his wife, and his mother in Budapest. At Windsor Gardens, he continued to live alone surrounded by neighbors who loved him, admired his intelligence, his compassion and keen sense of humor. Joe was a man for all seasons.