Windsor Gardens Life

May 2021 Page 17 Community Response Phone Line has Two-Minute Time Limit Community Response Assists, Checks and Other Activities, March 2021 Calls Received 1351 Assists to Residents 69 Attempted Burglaries / Thefts 3 Alleged Burglaries / Thefts 5 Emergency Medical Assists 49 Health & Welfare Check 24 Burglaries 1 Family Disturbance 1 Police Assist 14 Escorts 5 Apartment Vacation Checks 0 Alarms 3 Noise Complaints 21 Suspicious Person 7 Garage Door Violations 4 Warning Tickets 51 From Chris Scovil, Director of Community Response The main number for Community Response is 303-364-4924. Community Response does not have a dispatcher to filter and triage calls. All calls are routed through one line directly to an officer’s hand- held radio or “walkie-talkie.” When a call is received and answered by an officer, that line is now tied up, and other incoming calls cannot be accepted. Because a call ties up the one line, our system has a two-minute time limit to release the line and will automatically disconnect the call. The officers have no control to keep the call connected past the two- minute mark. Once they hear a series of beeps that indicate the call is about to be disconnected, they will warn you of the impending disconnect. It’s important to keep your conversations brief. Calling to complain about the noise of a helicopter flying over or asking several questions about the menu at the restaurant is not helpful for the other 3500+ residents who may be trying to call in for a potential emergency. That is why the two-minute time limit exists. There are occasions when an officer is in the middle of assisting a very sick person or detaining a car thief, for example. If you do not have an emergency and call to inquire about why the Broncos game is not airing, they might disconnect the call early to focus on their current situation. For a non-emergency, consult the list of management department contacts in the Windsor Life and on the Windsor Gardens website or call the administration office during regular business hours, and they can direct your call to the right department to help you. This keeps the Community Response line open for incoming emergency calls. If it’s after business hours, the Community Response number is the correct number to call if you do not have heat in your unit or a sprinkler head will not shut off in the lawn, but be prepared for a potential disconnect in non-emergency situations. What is an emergency? Anything that may be an imminent threat to life or property is an emergency. If that is the case, call 911, and the 911 dispatchers will notify Community Response. Not having hot water may be an emergency to you, but life and property damage take precedence. Who can I call in Community Response with a question? Katie Monasmith at 720-862-1524 or email her at kmonasmith@wgamail. com. She is the administrative assistant for Community Response, and she can either answer the question or direct you to another staff member of Community Response to answer your question.