Property Management

Page 2 — Property Management Quarterly — October 2021 www.crej.com Letter from the Editor W hen authors are invited to write for Property Manage- ment Quarterly, the general premise is the article must be educational in tone and should be something within the author’s area of expertise that the audience would benefit from know- ing. This relatively open-ended guide- line helps curate a wide range of topics and always reminds me of the broad subject matter that falls within property managers’ responsibilities. As we enter the fourth quarter, there seemed to be one theme stretch- ing across the minds of many of our experts: preven- tive maintenance. I’m not just talk- ing about physical repairs on build- ing structures though. The quarterly begins with articles highlighting the care and effort needed to maintain strong relationships with tenants, building owners and vendors. On Page 8, Daisy Gauck discusses how her firm kept a people-first man- agement approach even when many building tenants were working from home and how that has paid divi- dends since tenants started returning to the building. Then on Page 10, Peter Katz and Seth Elken share tactics on identifying owner pain points in order to maintain a healthy relationship. Being on the same team and proac- tively searching for potential future problems ensures managers are an integral part of the larger business. Further in, the article on Page 21 says it’s time to rethink manager interactions with vendors by updat- ing the tired request for proposal process. Kevin Carter writes that while the RFP is an undeniably important component to conduct- ing business, the standard format has led to a world of copy-and-paste documents that benefits no one. He outlines new ways to assess poten- tial partners. And then there’s the physical work many of us think of when we hear the word maintenance. Experts in this issue weigh in on a host of issues that require constant, low-key care to avoid emergencies that come with a hefty price tag. Vern Bowman kicks off the section with firsthand stories about issues in which the owner opted for a short-term fix only to face a much larger project soon after that could have been avoided. Following that, experts weigh in on advice for facility roofing, façade and parking care, as well as envi- ronmental care issues, like mold, on Pages 15-19. As budget season will soon be upon us, it’s an ideal time to set up 2022’s preventive care plans and determine the life expectancy for big-ticket items. Chances are the physical steps done to keep the property running smoothly will rein- force the relationship building being done with tenants, owners and ven- dors as well. Michelle Z. Askeland maskeland@crej.com 303-623-1148, Ext. 104 Maintenance on the mind Contents Property management news Revisiting facility strategies ahead of colder weather Julie Hogan People-first management approach sees success Daisy Gauck Tactics to recognize and solve owner pain points Peter Katz and Seth Elken The value of professional property management Benjamin Yoder New tools help C-PACE reach farther across state Tracy Phillips Challenging lessons from deferred maintenance Vern Bowman Roof inspections protect buildings and pocketbooks Mark Forbes Budget secrets revealed: Tips for façade care John Meyer Avoid problems from the dreaded 4-letter word Jackie Bauer Properly maintain parking structures for longer life Matthew McMeeking How clean air can revive Colorado’s real estate Frederik Hendriksen Rethink the standard request for proposal format Kevin Carter 4 6 8 10 12 14 15 16 17 18 19 20 21