CREJ

Page 2 — Property Management Quarterly — July 2019 www.crej.com Letter from the Editor O n Page 4 is an article writ- ten by Wendy Williams, who recently retired after being a Denver area office prop- erty manager for the past 30 years. In her article, she outlines some of the biggest changes she oversaw during her tenure. These changes run the gamut. Some of the cultural shifts she identifies – smoking in the workplace, drinks at lunch and dress codes – are interest- ing to reflect on, but many of the changes involving management are staggering. However, this shouldn’t come as a surprise. One of the most inter- esting things I’ve learned while edit- ing this publication is how change is a constant in property management. When we put together the articles for each issue, the pitch often is what’s new in X, Y or Z. Whether you’re talk- ing about storm mitigation, lighting installations or refrigerants, it seems there’s always something new. This constant evolution applies to every part of a manager’s job – there are changes in relationships (new owners, tenants and staff); changes with standards (rules, regu- lations and certifications); changes among workplace expectations (ten- ant demands, amenities and lease requirements); changes among build- ing expectations (wellness, sustain- ability and safety); the list goes on and on. This issue devotes a considerable amount of space to what’s new in sustainability. There are suggestions for things as tangible as landscaping to as ambitious as achieving net zero energy use. There also are articles highlighting how new software appli- cations can help achieve sustainabili- ty goals. Williams tracks technology’s role throughout her career within her article, and I have no doubt that it will be a marker for change in many people’s careers into the future. However, in a sea of change, it’s nice when property managers write for our publication, because no mat- ter their topic, they almost always end up reminding me of a simple fact: Despite all the changes, at the end of the day, customer service reigns. There’s no replacing manag- ers who are aware of their tenants and how their building functions. If they can keep tenants happy and the building running well – success tends to follow. This issue’s cover story shares how that key ingredient for property man- agement isn’t limited to high-rise office buildings – it’s critical to every commercial property. For Amanda Darvill, it’s multitenant industrial spaces. For others, it’s the large and small shop keepers or the highly diverse pool of multifamily renters. At the end of the day, while keeping up with the changing world is impor- tant, strong customer service brings about tenant loyalty and thriving properties. Michelle Z. Askeland maskeland@crej.com 303-623-1148, Ext. 104 The constant of change Contents How to handle evicted tenant ’ s left-behind property William R. Meyer Williams reflects on 30 years as property manager Wendy Williams Hire the right consultants, contracts and vendors Joe Havey Fitwel offers benefits to create workplace wellness Amanda Timmons Tips to resolve insurance claims when gaps exist Chris Rockers Make the most of your automated systems Johnny DeLoach Achieve net zero energy use in existing buildings Bruce Gouker Back to the future: Sustainable landscape practices David W. Hewett Navigate multifamily conservation, green loans Richard Lamondin Consider solar to meet Green Building Ordinance Rachel Mountain Digital applications can improve management efficiency Albert Nguyen Technology solutions to aid process documentation Alex Gallia Tech solutions can help manage hailstorm damage Jason Wood 3 4 6 8 10 12 13 14 15 16 17 18 19

RkJQdWJsaXNoZXIy MzEwNTM=