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Page 10 — Health Care Properties Quarterly — July 2018 www.crej.com Trends M ay 3-4, I attended the Colorado Association of Healthcare Executives 2018 Annual Healthcare Leader- ship Conference on Emerg- ing Trends in Healthcare. Having served on the planning committee, I was familiar with the schedule of programs and speakers but was truly amazed by the content and dialog that resulted. Following are some of the key takeaways from the confer- ence including lessons learned and forward thinking by seasoned health care experts here in Colorado. Expectations of a New Workforce: Leading a Successful Multigenerational Workforce Panelists represented UCHealth, Children’s Hospital Colorado, Vail Health and HCA/HealthOne. • Millennials want to go fast. They use technology to immediately gain information and solve problems. And they want instant feedback. • Do not only focus on age and gen- erational differences. Personality and learning styles also need to be consid- ered. Focus on similarities of people. • Define what is different about your culture, then continually pro- mote and reinforce it. • Focus on relationships, standards of behavior and dealing with conflict. Do not let conflict continue unad- dressed. • “Fear” in any culture is destructive. Create a safe, trusting work environ- ment and really mean it. • In the current economy, with low employment and competition for tal- ent high, the cost of recruiting is high. Therefore, retention needs to be a deliberate focus. • How do facilities impact a person’s work perception? Understand expec- tations and impact on work environ- ment and retention. • Boomerang employees must be handled very differ- ently now. The days of making it “taboo” for individuals to leave your organi- zation are gone. They need to know the door is open if the grass isn’t greener, and made to feel welcome if they want to come back. • Glass Door and other rating sys- tems; “stars matter.” Pay attention to what employees are saying on social media about your organiza- tion. If there is negativity, take is seriously and do something about it. Community Health: Knowledge, Plans and Action Panelists represented Boulder Community Health, Longmont Department of Public Safety, Metro Community Provider Network and Denver Public Health. • Community health and popula- tion health definitions vary. Popula- tion health applies to the popula- tion of those who use a health care system. Community looks at the impacts of environmental, social and economic issues on health. • Public health funding is approxi- mately 3 cents per $1. • In Denver, there is a 12-year dif- ference in life expectancies between neighborhoods. • There are 19 federally qualified community health centers across the state. • The concept of whole care is taking hold. Whole care integrates medical, oral and behavioral health into a patient’s overall care. • There also is a trend for health care systems, human services and law enforcement entities to come together to address community health issues. • Due to the opioid epidemic, law enforcement officers are most often the first responders. Additional training and education is required to prepare these individuals to deal with overdoses and other related issues. These skills generally fall outside the traditional duties and law enforcement officers. • Community services departments/ agencies need to provide services based upon their specific population. The quote “you can’t boil the ocean” was used to exemplify the fact that there are limited resources and they must be used to address the specific needs of the community they serve. Yet community health issues do not stop at geographical boundaries, and the region must work together. This was exemplified through Longmont Community Health Network, Metro Community Provider Network and Aurora’s Bridges to Care. • Tobacco is still the No. 1 cause of preventable premature death, fol- lowed by poor nutrition and lack of exercise. A look ahead: Emerging trends in health care Mary Morissette, FAIA, LEED AP Principal, Hord Coplan Macht Please see Morissette, Page 21 The Colorado Association of Healthcare Executives’ annual conference was held in May.